Generator Sales
Q：Are your used generator sets reliable?
A：
Yes. Every used generator set undergoes a comprehensive inspection, preventive maintenance, load testing, and any necessary refurbishment before delivery. We provide transparent equipment condition reports to ensure reliable performance and give customers complete confidence in their purchase.
Q：How do I determine the right generator capacity?
A：
Simply provide your equipment list, total electrical load, starting method, or operating requirements. Our engineering team will perform a load assessment and power analysis to recommend the most suitable generator capacity for your application.
Q：Can you customize voltage, frequency, or other specifications?
A：
Yes. We offer customized voltage configurations, 50 Hz or 60 Hz frequency options, and various enclosure designs, including soundproof, weatherproof, dustproof, containerized, and trailer-mounted generator sets.
Q：What generator brands and power ranges do you offer?
A：
We supply generator sets from leading international brands for industrial plants, commercial buildings, construction sites, mining operations, marine applications, and overseas projects. If you are unsure which model is right for you, our team will evaluate your requirements and provide professional recommendations.
Q：What other services do you provide besides generator sales?
A：
In addition to generator sales, we provide spare parts supply, generator rental, maintenance and repair services, and international export support. We assist customers throughout equipment selection, operation, maintenance, and long-term technical support.
Spare Parts Supply
Q：What generator spare parts do you supply?
A：
We supply a comprehensive range of generator and engine spare parts, including complete engines, alternators, control systems, wiring harnesses, fuel injectors, starter motors, radiators, and cooling system components.
Q：Do you provide genuine OEM parts?
A：
Yes. We offer both genuine OEM parts and high-quality aftermarket components to meet different performance requirements and budget considerations.
Q：Can you ship spare parts overseas?
A：
Yes. We provide domestic and international spare parts supply and can assist with export documentation, shipping arrangements, and international logistics.
Maintenance & Repair Services
Q：What maintenance and repair services do you provide?
A：
Our services include generator installation and commissioning, scheduled maintenance, preventive maintenance, fault diagnosis, major overhauls, system upgrades, and troubleshooting for all types of generator-related issues.
Q：How quickly can you provide technical support after a failure?
A：
Response time depends on your location and the nature of the issue. For overseas customers, we provide remote technical support for troubleshooting first, followed by on-site assistance whenever required.
Q：Do you offer annual maintenance contracts?
A：
Yes. We provide annual maintenance programs for factories, commercial buildings, hotels, hospitals, construction sites, and public facilities. Regular inspections help reduce equipment failures and ensure stable long-term operation.
Generator Rental Services
Q：Do you offer short-term generator rental?
A：
Our rental services primarily focus on medium- and long-term projects. We provide customized rental solutions for construction sites, industrial facilities, temporary power supply, and project-based applications.
Q：What is included in the rental service?
A：
The rental package includes equipment delivery, installation, commissioning, scheduled maintenance, and technical support. Throughout the rental period, our professional team is responsible for equipment maintenance and ensuring a stable power supply, allowing you to focus on your operations.
International Export Services
Q：Do you have experience exporting generator sets overseas?
A：
Yes. We have extensive experience in international trade and generator exports, serving customers worldwide while complying with local technical standards and project acceptance requirements.
Q：Can you configure generator sets to match local voltage and frequency requirements?
A：
Yes. We customize generator configurations according to local electrical standards, voltage, frequency, and specific operating requirements to ensure reliable performance.
Q：How do you provide after-sales support for overseas customers?
A：
We provide remote technical support, spare parts supply, and professional engineering assistance to help overseas customers maintain reliable generator operation.
Q：Where are your service locations?
A：
Our headquarters is located in Taiwan, with service locations in China, Cambodia, and Bangladesh. We provide prompt technical support and comprehensive services for customers both domestically and internationally.